Frequently Asked Questions
Everything you need to know about Honolulu Pickleball Company gear and services.
What makes Honolulu Pickleball paddles different from others?
Our paddles are engineered with high-grade T700 Carbon Fiber and Aero-Guard technology, balancing island-inspired aesthetics with professional-grade performance and durability.
How long does shipping take within the islands and to the mainland?
Orders within Hawaii typically arrive in 2-3 business days. For mainland U.S. customers, we offer expedited shipping options with an average delivery time of 5-7 business days.
Do you offer a warranty on your pickleball equipment?
Yes, we provide a 6-month limited warranty against manufacturer defects on all paddles. This covers core delamination and hardware issues but excludes normal surface wear and tear.
What is your return policy?
We offer a 30-day 'Play & Love It' guarantee. If you aren't satisfied with your paddle, you can return it within 30 days for a full refund, provided it is in good condition with original packaging.
Are your paddles USAPA approved for tournament play?
Absolutely. Our performance series paddles are designed to meet USAPA standards and are officially approved for all sanctioned tournament play.
Can I book a local demo in Honolulu?
Yes! We host weekly demo days at various courts across Oahu. Check our 'Events' page or contact our support team to find the next scheduled session to test our gear in person.