Returns & Exchanges
At Honolulu Pickleball Company, we want you to be completely satisfied with your gear; if you are not happy with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online return portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the unused items in their original packaging, ensuring all tags are attached and the product is in new, playable condition.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned equipment, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing